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SRC Customer Service Essentials Class

Proactive customer service is vital to the success of every business – large or small. Providing good customer service is not difficult but IS essential for business owners and their employees. This 3-hour workshop leads participants through (1) basic elements of positive customer service; (2) why good customer service is the second most important aspect of business after “product or service” offered; (3) how successful customer service includes both internal (staff, etc.)¬†and external (patrons) customers; (4) how to adapt concepts into relevant action for each business. Attendees will leave with skills that can be put into immediate practice at work in the community and at home. Instructed by Carol Davis. Fee: $20